Information

Films and Events FAQ

How much are tickets to the films?

All films and events are free. Donations are appreciated. 

How do I donate to the VIJFF (a program of the JCCV)?

Donate here—or donate after ordering tickets online here. Donors of $36 or more receive a charitable tax receipt and an acknowledgement on the VIJFF website. Donation levels and their benefits (including front-of-line ordering to film events) can be found here.

Where do I order tickets for the films and special events?

Tickets can be ordered here. The first time you order a film, you will be asked to set-up an account (either via Facebook or by entering your email address and creating a password). If you have previously set-up an account and have forgotten your password, then simply reset your password. If you require further assistance, contact Deborah at coordinator@vijff.ca.

What is included with each film event ticket?

Included with film events is musical entertainment, a small snack (nosh), and the film. Please note, the Monday and Wednesday matinée screening will not include music or the snack.

When do tickets become available to order?

Front-of-line ticket ordering (for VIJFF donors of $180+) starts Tuesday, October 1. General ticketing starts Tuesday, October 8.

Where are the film screenings happening?

Film screenings are at the Vic Theatre, 808 Douglas Street, Victoria, BC.

Will tickets be available at the door?
Tickets are best ordered in advance online. Even if seats are available, last-minute ticket orders are not guaranteed the snack (nosh).
What is the film and special event schedule?

To see the program and schedule click here.

How does the VIJFF membership work?

The VIJFF is responsible for operating in compliance with the Motion Picture Act and Consumer Protection BC. To attend a film screening (which may not have been classified by Consumer Protection BC), you must be a VIJFF member. Membership is by annual subscription and is limited to persons who are 18 or over. Only members are permitted to be present at the place where a non-classified film is being exhibited. Membership is automatic when you order your first ticket.

How do I become a VIJFF member?

Membership is automatic when you order your first ticket.  Memberships are valid for one year.

Virtual Cinema FAQ

How do I access the films?

To access the films, enter the virtual cinema here.

Can I watch the films if I live outside of British Columbia?

Unfortunately not. The 10th annual VIJFF is restricted to BC-region viewers.

How much are tickets to the virtual films?
Film events are free. Donations are appreciated.
How do I donate to the VIJFF (a program of the JCCV)?
Donate here—or donate after ordering tickets online here. Donors of $36 or more receive a charitable tax receipt and an acknowledgement on the VIJFF website. Donation levels and their benefits (including front-of-line ordering to in-person film events) can be found here.
Do I have to pre-order films?

No, you do not have to pre-order films. If you do choose to pre-order your films you will receive a confirmation as well as a reminder email which you may find helpful. The first time you order a film, you will be asked to set-up an account (either via Facebook or by entering your email address and creating a password). If you have previously set-up an account and have forgotten your password, then simply reset your password. If you require further assistance, contact Deborah at coordinator@vijff.ca.

Can I do a test before the virtual film series begins?

Yes, click here to try the virtual cinema and test your device.

How long do I have to view the films?

After the film becomes available on either November 2nd or 3rd you will have until November 7th to start watching via the virtual cinema. Once you begin watching, you will have 24 hours to finish watching.

Can the films be viewed more than one time?
Films can be paused and re-started throughout the 24-hour viewing window.
When ordering a film, a donation is requested. How does this work?
Each film order prompts to leave a donation. If you already donated, or do not wish to, simply select “C$0” and press the “Pre-order now (C$0)” button.
Can I rate the film after viewing?

Yes—and we request that you do. At the conclusion of the festival you will receive an email survey where you will have an opportunity to rate your of the film and to provide any additional feedback,

What if I have more questions regarding the virtual cinema?

More information and access to live chat support is available here.

Other questions?

Contact Deborah at coordinator@vijff.ca.

Additional Technology Tips

How to watch the films on your Smart Television using Streaming Devices:

 

Apple TV, Chromecast (3rd gen or later) – With a Google Chromecast device, you can ‘cast’ directly to your television from any compatible app or device. Chromecast is built into many smart TVs, and also available as additional hardware. You can stream films on Chromecast by ‘casting’ from your smartphone, tablet, or computer on the same Wi-Fi network. Chromecast will work on select Android devices. Chromecast on iOS devices are not compatible with the Eventive platform. For information on using your Chromecast, click here.

Airplay – Screen sharing is available using your Apple Airplay enabled device or Smart TV (most Samsung TVs). Instructions for screen sharing from an Apple device using your Apple TV using Airplay can be found here.

 

How to watch the films on your television with no Smart TV capabilities:

 

HDMI Cable – Using a special cable available at many stores, you can connect your computer or mobile device to your television. If you have a laptop or nearby computer with an HDMI port, you can connect it directly to your television, using it as a second or external monitor. Some laptops or computers require special adaptors or dongles to connect to the HDMI cable. The details will depend on your setup. We recommend referencing your television and computer manuals for more information.

Click here to do a test before the festival.

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