Virtual Film Series FAQ

How do I access the films?
To access the films enter the virtual cinema here.

How much do the virtual films cost?
All of the virtual films are free.

Do I have to pre-order films?
No, you do not have to pre-order films. If you do choose to pre-order your films you will receive a confirmation as well as a reminder email which you may find helpful. 

Note: The first time you pre-order or order a film, you will be asked to set-up an account either via Facebook or by entering your email address and creating a password.

Can I do a test before the virtual film series begins?
Yes click here to try the virtual cinema and test your device.

How long do I have to view the films?
After the film becomes available you will have 72 hours to start watching. Once you begin watching, you will have 24 hours to finish watching.
 
Can the films be viewed more than one time?
Films can be paused and re-started throughout the 24 hour viewing window.

After I ordered a film I was asked to leave a donation, how does this work?
Leaving a donation is optional, and you will be prompted after every order. With donations of $18 or more you receive a charitable tax receipt. With donations of $36 or more you will see your name on the Thanks page of the VIJFF website.
 
How do I access the live virtual panel discussions?
To access the live virtual panel discussion enter the virtual cinema here.

Do I have to pre-order the live virtual panel discussions?
Yes, we request you pre-order the live virtual panel discussions. After you pre-order, you will receive an email with further instructions including the Zoom meeting link. 

Note: The live virtual panel discussion will be using Zoom. Please ensure you download the latest Zoom client and have tested your computer audio prior to any events. How to join Zoom.

Will the discussions be interactive? Will there be an opportunity to ask questions?
You can submit questions live via the Zoom Q&A feature. For security and time, we may need to curate questions to some extent. 

I was unable to attend the live panel, will I be able to watch it a later date?
Yes, the live panels will be available in the virtual cinema within 24 hours of the live event.

What if I have more questions regarding using the virtual cinema?
More information and access to live chat support is available here.

Other questions?
Contact Deborah at coordinator@vijff.ca.

Additional Technology Tips

How to watch the films on your Smart Television using Streaming Devices:
Chromecast – With a Google Chromecast device, you can ‘cast’ directly to your television from any compatible app or device. Chromecast is built into many smart tvs, and also available as additional hardware. You can stream films on Chromecast by ‘casting’ from your smartphone, tablet, or computer on the same Wi-Fi network.  For information on using your Chromecast, click here

AirPlay – Screen sharing is available using your Apple AirPlay enabled device or SmartTV (most Samsung TVs).  Instructions for screen sharing from an Apple device using your Apple TV using AirPlay can be found here

How to watch the films on your television with no Smart TV capabilities:
HDMI Cable – Using a special cable available at many stores, you can connect your computer or mobile device to your television.  If you have a laptop or nearby computer with an HDMI port, you can connect it directly to your television, using it as a second or external monitor. Some laptops or computers require special adaptors or dongles to connect to the HDMI cable. The details will depend on your setup.  We recommend referencing your television and computer manuals for more information. 

Click here to do a test.